Terms & Conditions

Terms & Conditions

 

PAYMENT

Portrait commissions are accepted and booked into the diary with a 50% deposit.

Once you have approved the portrait, you will need to pay the outstanding balance, you can do this in full or in instalments. Your portrait will be delivered when all balances have been full paid and cleared. Prints, gift certificates, greetings cards and non-commissioned artwork must be paid for in full at the time of ordering. All orders must be paid for using Paypal or Bank transfer.  If you are local, your order can be paid for with cash on delivery.

Exchange Rates

The currency convertor on my prices page is for information only. Exchange rates will be calculated by Paypal during payment.

Money Back Guarantee

You have a 7 day cooling off period in which you may cancel your order and receive your deposit back in full. After this period your deposit becomes non-refundable and will be retained by Carolyn Bowe Art to cover administration costs, mock ups.

Portrait Price

Current pricing can be found on this website. For bespoke commissions Carolyn Bowe Art will quote individually.

Time Scale

An estimated date of completion will be given at the time of ordering. Whilst every effort will be made to meet this, there may be delays or your drawing may be completed early. You should usually allow about 4 weeks to complete each piece. During busy periods, such as the run up to Christmas, you should allow longer. If you need your piece for a specific date, please specify this and every effort will be made to meet the request.

Postage

UK postage starts from £20 and comes with postal insurance and with tracking to ensure the safe delivery of the portrait. Due to the expense of international postage, some charges will apply. Please read the pricing page for current costings

Amendments

You are able to make suggestions to your portrait which will be carried out at no extra charge, however if these alterations deviate from the original commission an additional charge may be made. No amendments can be made once the portrait has been approved.

Guarantee

If you are not happy with the finished portrait, you are not required to make any payment and the portrait will remain my property to do with as I see fit. Due to the nature of custom commissions once the finished portrait has been approved by the client and shipped, no refunds will be made.

Portraits Gift Certificates

Certificates have a 1 year expiry date from purchase but are redeemed at the rates at the time of surrender. Gift certificates are not exchangeable for cash but can be put towards a higher priced portrait commission provided the difference is paid.

Gift Wrap & Postage to recipient

You can choose to send the portrait as a gift direct to the recipients address. Carolyn Bowe art will gift wrap your item with a personal note for a small fee. Please see the prices here.

 Collection

Commissions can be collected by prior arrangement only. Please advise you wish to collect your portrait so that no delivery charges are made.